Comments on: Using Zipcar may damage your credit

By: Peter Jacobs

Peter Jacobs — Tue, 23 Feb 2010 19:58:55 +0000

I had the exact same thing happen to me. I keep getting messages from Transworld Systems – their collections agency, even though I paid my bill weeks ago. Their customer service is the pits. I just canceled my membership account.

By: wrcarroll

wrcarroll — Thu, 08 Oct 2009 17:23:21 +0000

I’ve been waiting for close to three weeks for reimbursement for out of pocket gasoline expense because the gas card promised to be in he car was not there. Two weeks after this event, the gas card was still missing from the same car. We are talking about $25 here. Cash flow problems?

By: matt

matt — Sat, 01 Aug 2009 22:13:48 +0000

I am having the exact same issues as Steve from 18 May. I can’t get ANYONE on the phone, nor do I have any hope of getting an e-mail response. And this is before they have my money!

By: fred

fred — Thu, 23 Jul 2009 14:20:18 +0000

Mem, the problem is not auto-renewal, but rather the highly aggressive way they are treating their customers.

By: mem

mem — Sat, 18 Jul 2009 21:18:30 +0000

2 words: auto renewal. Unless you close your account with Zipcar your MEMBERSHIP will auto renew on the anniversary date that you joined. I realized this when I joined Zipcar. It’s not rocket science here folks.

By: steve

steve — Mon, 18 May 2009 17:15:07 +0000

concerned. signed up. gave my info. told my zipcard would get to me 3-7 days. did not receive zipcard. repeatedly contacted them via email. no response. got email asking why i did not activate zipcard, told to call if i did not receive it. called but could not get through unless i provided zipcard number, which was on zipcard, that i had not received. tried to call no answer, office manager, not on employee telephone directory. whats up? i’m concerned.

By: d

Mon, 18 May 2009 16:39:25 +0000

yikes! two weeks seems way to short! (I’m not sure this counts as ’sneaky’ auto-renewal though. Most zipcar users don’t use the car frequently, and would PO’d if it hadn’t auto-renewed.)

By: J DIAZ

J DIAZ — Fri, 24 Apr 2009 16:47:21 +0000

Bad record for zip car I’m thinking of bringing my business relationship with then to an end. One year membership I’ll say good bay
Because their rates are not so great neither their cars and service.

By: John

John — Tue, 31 Mar 2009 03:55:16 +0000

The worst part is, even if you were a happy Zipcar customer and merely had, say, gone on vacation, or were too busy to read everything in your inbox for a few weeks. When you saw that your credit card bounced and went to pay it (because you wanted to keep using the service), instead of being met with thanks, you would find that you had been reported to a collection agency!

By: JJB Blog » Zipcar has shady business practices or: Zipcar review

JJB Blog » Zipcar has shady business practices or: Zipcar review — Tue, 31 Mar 2009 03:52:42 +0000

[...] My friend Fred had a horrible experience with Zipcar. He hadn’t use the service for a while and forgot about it. It was time for the account to be auto-renewed, and his credit card bounce. Two weeks later, they sent his account to a collection agency, for the $50 fee on an account that he wasn’t using. Read the rest here. [...]